I’m a Seasoned Virtual Assistant with over 3 years of experience specializing in Operations and Marketing, with a Bachelor's degree in Business Administration and currently pursuing my MBA.
I spent nearly five years in the BPO industry, growing from a Customer Service Consultant to a Quality Analyst — a journey that sharpened my communication, team management, and client support skills in high-pressure environments.
Today, I work as a Freelance Executive Assistant and Marketing Specialist supporting a US-based client, while simultaneously building MCM EDGE Digital Academy — my own digital learning platform aimed at equipping professionals with the skills they need to thrive.
✨ Administrative Support / 6+ years
✨ Customer Support / 5+ Years
✨ CRM Management / 4+ Years
✨ Executive Assistance / 2+ Years
✨ Operations / 3+ Years
✨ Marketing / 3+ Years
✨ Graphic Design / 3+ Years
✨ Website Building / 3+ Years
✨ AI Proficiency / 3+ Years
Role: Marketing & Operations VA Client: Troy Eckhardt (Bookkeeping Digital Course)
Website: www.troyeckhardt.com
Managed website and landing page development, executed email marketing systems, produced and edited educational content, created brand-aligned visual assets, and coordinated team operations including onboarding, task management, and internal communication.
Role: Executive Assistant & Marketing Specialist Client: Eckhardt Accounting
Website: www.eckhardtaccounting.com
Managed end-to-end lead generation and digital marketing operations, including LinkedIn outreach, multi-platform social media management, and content production (graphics, videos, e-books, and articles). Standardized workflows through SOP development while providing executive and backend support to maintain operational efficiency.
Role: Medical Virtual Assistant & Social Media Manager
Client: Farid Yasharpour, M.D.
Website: www.qualityob.com
Led administrative and operational support, including billing, payments, and insurance authorizations, while managing social media and launching a professional business website. Enhanced internal efficiency by developing systems for task tracking, data reporting, and centralized documentation.
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